All Personas

customer support (2).png

Customer Support

lni_lni-seo-consulting.png

Employee Experience

trade.png

Sales & Marketing

shield.png

Legal & Compliance

By Use Case

customer support (5).png

Healthcare

shield (1).png

Insurance

money-bill-1.png

Fintech

By Industry

About

Join the team

News

Company

logo-full-white.svg

Solutions

Hire Ema

Resources

Data Professional

Employee Assistant

Pharmacist Assistant

Proposal Manager

Compliance Analyst

LinkedIn

Blogs

large_customer_Banner1_62311f60c5.webp

medium_customer_Banner1_62311f60c5.webp

small_customer_Banner1_62311f60c5.webp

thumbnail_customer_Banner1_62311f60c5.webp

customer_Banner1_62311f60c5.webp

small_Venkat_c0b8c01019.webp

thumbnail_Venkat_c0b8c01019.webp

Venkat_c0b8c01019.webp

small_mv.webp

thumbnail_mv.webp

mv.webp

Single click onboarding to helpdesk and knowledge base

Conversational feedback to improve accuracy rapidly

Resolves complex queries Ema hasn’t seen before

Trained to abstain and escalate appropriately

medium_cc.webp

small_cc.webp

thumbnail_cc.webp

cc.webp

Every week, Ema’s Customer Support Assistant Persona kept improving its accuracy and efficiency, instilling a level of trust that is undeniable.

small_Eliza1_5946466b83.webp

thumbnail_Eliza1_5946466b83.webp

Eliza1_5946466b83.webp

large_TrueLayer-LOGO-charcoal-transp-horizontal-fullbleed.png

medium_TrueLayer-LOGO-charcoal-transp-horizontal-fullbleed.png

small_TrueLayer-LOGO-charcoal-transp-horizontal-fullbleed.png

thumbnail_TrueLayer-LOGO-charcoal-transp-horizontal-fullbleed.png

TrueLayer-LOGO-charcoal-transp-horizontal-fullbleed.png

large_graph.png

medium_graph.png

small_graph.png

thumbnail_graph.png

graph.png

thumbnail_Profile.png

Profile.png

logo.png

Envoy Global offers a streamlined approach to immigration processes for both employers and foreign nationals, uniquely integrating cutting-edge technology with expert legal guidance. With a client base spanning nearly 1,000 companies across diverse industries, particularly in the technology sector, Envoy specializes in addressing the workforce needs, particularly in STEM fields, of businesses managing international staff.

Ema was crafted to replicate the functionalities of a human employee within a designated role. Ema can engage in conversations, grasp context, incorporate ongoing human feedback, engage in reasoning, and execute informed decision-making. Ema’s Customer Support Assistant Persona seamlessly integrated with Envoy’s existing ticketing system and, just after a few rounds of feedback from Envoy’s legal experts, she could answer complex immigration related questions at a high level of accuracy - sometimes even surpassing the accuracy and quality of human agents.

Employees at Envoy’s customer companies ask Envoy’s legal professionals thousands of questions on a daily basis. Many of these questions are critical for the employee to maintain status in the country they are working in. Every question needs a personalized answer based on the specific visa situation for the individual.

Help.png

As Envoy’s customer base grew they faced pressure on their customer support team which mostly consists of paralegal and legal professionals. Many of their skilled paralegals found themselves devoting a significant portion of their time to answering tickets, limiting their capacity to focus on critical client matters. It was important for Envoy Global to find a solution that not only would give their legal teams the time back for critical client problems, but also a long-term partner that could scale with them, across functions, as the company continued to grow.

file_sync.png

Encouraged by the buzz around Generative AI, Envoy pulled together a small team in house to build a solution with the aim to automatically respond to customers’ questions. After months of effort, getting to a reasonable level of accuracy proved to be a formidable challenge. It was at this point in their AI journey when they got introduced to the Ema team.

secured.png